Learn How to Improve Management Information Using NBA and ITILv3

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		Using NBA and ITIL's Service Asset and Configuration Management to Improve Management Information ITSMWatch Editorial Webcast - View today On Demand! Access this educational webcast free at http://solutions.internet.com/index.php/4516_default To effectively and efficiently manage IT, we need accurate configuration data regarding hardware, software and services (what are termed configuration items) in order to make effective decisions. We can leverage Network Behavior Analysis (NBA) to help discover and confirm configuration item relationships thus resulting in a more accurate configuration management system (CMS). The end result is better knowledge base to improve change management planning and execution. In this webcast, expert speaker George Spafford covers: - An overview of ITIL v3's Service Asset and Configuration Management - An overview of Network Behavior Analysis - How we can leverage the two areas for the betterment the organization Don't miss this important presentation - log on today at http://solutions.internet.com/index.php/4516_default Or access the PDF at http://solutions.internet.com/index.php/4611_default ITSMWatch Webcasts are educational Web conferences focusing on IT and Internet related business issues. Each Webcast runs approximately 45 to 60 minutes in total, and integrates a PowerPoint presentation with audio. Jupitermedia Corporation * 23 Old Kings Highway South * Darien, CT * 06820